Responsible Play Policy
Keeping Gambling Under Control
Online casino games should be treated as a form of entertainment rather than a way to earn money or recover financial losses. Players should decide in advance how much time and money they are prepared to spend and avoid exceeding those limits.
Regularly reviewing gambling activity can help identify changes in behaviour. Continuing to play after reaching a planned budget, borrowing money for gambling, or trying to recover previous losses may indicate that a break is needed.
Recognising Harmful Gambling Behaviour
Additional precautions should be considered when gambling begins to affect personal finances, work, relationships, sleep, or everyday responsibilities. Available measures include account limits, temporary breaks, self-exclusion, and assistance from independent support organisations.
Account Control Options
Players may request limits for different types of account activity. A request to reduce an existing limit normally takes effect immediately. An increase may only become active after the current restriction has expired and any required confirmation period has been completed.
Deposit Restriction
A maximum deposit amount may be established for a daily, weekly, or monthly period. Further deposits will not be accepted once the selected amount has been reached.
Loss Restriction
A player may set a maximum permitted loss for one day, one week, or one month. Access to further wagering may be restricted after the limit is reached.
Wagering Restriction
This option limits the total amount that may be wagered during a daily, weekly, or monthly period, regardless of the outcome of individual games.
Temporary Account Break
A cooling-off period may be selected for one week, one month, three months, or six months. During this time, deposits and gameplay are unavailable, and the account is excluded from promotional activity.
Any remaining withdrawable balance may still be requested in accordance with the applicable withdrawal and verification procedures. The restriction begins immediately and the account is normally restored after the selected period ends.
Self-Exclusion
Self-exclusion may be applied for six months, nine months, one year, or permanently. Once activated, the account is disabled for the chosen period and cannot be used for deposits, wagering, or participation in promotions.
Funds remaining on the account may be withdrawn through customer support, subject to verification, withdrawal limits, and the Casino’s general payment conditions. Self-exclusion does not remove any identity checks required before funds can be processed.
Account restrictions and responsible-play limits may be requested through the available customer support or live chat service.
Independent Support Services
Players who are concerned about their gambling habits may seek confidential guidance from independent organisations specialising in gambling-related harm:
Protection of Underage Persons
Casino services are available only to individuals who have reached the legal gambling age applicable in their jurisdiction and are at least 18 years old.
The Casino may request identity documents or other evidence of age at any stage. Access may be refused or an account may be closed when the player cannot confirm that the minimum age requirement has been met.
Parents and guardians should take reasonable steps to prevent minors from accessing gambling websites. This may include keeping account credentials and payment information secure, supervising shared devices, and installing parental-control software.
Filtering and Parental-Control Tools
Final Reminder
Gambling should remain optional, affordable, and separate from essential household expenses. Players who find it difficult to stop should use the available account restrictions and seek independent support as early as possible.