Cookie and Tracking Technologies Policy
1. Information Collected During Website Use
When a visitor opens the Website, certain technical information may be collected automatically. This can include the browser type, device information, IP address, pages viewed, session activity and the website or link used to reach the platform.
Some information may also be received from platform providers, analytics services and other technical partners. Such data is generally used to understand Website performance, visitor behaviour and the way different features are used.
2. Meaning of Cookies
Cookies are small data files saved on a computer, smartphone or other device when a website is visited. They allow the Website to recognise a browser, maintain an active session, remember selected settings and support the correct operation of platform features.
Similar technologies, including local storage, tracking parameters and session identifiers, may be used for comparable purposes.
3. Main Cookie Categories
3.1. Essential Cookies
Essential cookies are required for core Website functions. They support navigation, account access, security controls, session management and the operation of restricted areas. Disabling them may prevent parts of the Website from working correctly.
3.2. Preference Cookies
Preference cookies remember choices made by a visitor, such as language, region, session settings or previously accepted notices. They help maintain consistent settings during later visits.
3.3. Analytics Cookies
Analytics cookies provide information about page visits, navigation patterns, technical errors and general platform usage. The collected data helps identify performance issues and improve the structure and usability of the Website.
3.4. Marketing and Referral Cookies
Marketing cookies may record how a visitor reached the Website, including referral links, campaigns and promotional parameters. They can be used to measure campaign performance and attribute registrations or visits to a particular source.
Third-party providers may combine information collected through their cookies with data obtained through their own services. Such processing is governed by the terms and privacy policies of the relevant provider.
4. Cookies Used by Server-Side Systems
| Cookie name | Storage period | Purpose |
|---|---|---|
| locale | Session | Stores the selected language so that suitable Website content can be displayed. |
| original_user_id | 20 years | Stores an internal identifier used to recognise related or duplicated user records. |
| trackers | Session | Supports the collection of general analytics and Website usage statistics. |
| ga_client_id | Session | Stores an analytics identifier used to distinguish individual browser sessions. |
| referral_params | 1 month | Records referral details and may associate a visit with a partner or campaign. |
| btag | 1 month | Identifies a referral system, campaign or partner source. |
| subid | 1 month | Stores an additional referral or campaign identifier. |
| ctag | 1 month | Supports campaign tracking and traffic-source attribution. |
| affiliate_link_id | 1 month | Identifies the referral link used to access the Website. |
| qtag | 1 month | Stores supplementary tracking information connected with a campaign. |
| stag | 1 month | Records an additional partner or traffic-source reference. |
| utm_source | 1 month | Records the traffic source included in the visited URL. |
| utm_medium | 1 month | Stores the marketing medium associated with the visit. |
| utm_campaign | 1 month | Identifies the campaign connected with the incoming link. |
| utm_content | 1 month | Distinguishes different advertisements, links or campaign materials. |
| utm_term | 1 month | Stores a campaign keyword or related tracking value. |
| _casino_session | 1 month | Maintains the active account session across Website pages and later visits. |
5. Cookies Used by the Website Interface
| Cookie name | Storage period | Purpose |
|---|---|---|
| _cookies_accepted | 10 years | Records whether the visitor has accepted the Website’s cookie notice. |
| _user_visited_app | 10 years | Indicates whether the browser has previously accessed the Website. |
| _access_by_country_policy_accepted | 10 years | Stores confirmation that a country-related access notice has been accepted. |
| utm_source | 1 month | Records the source from which the visitor arrived. |
| utm_medium | 1 month | Identifies the channel used to direct the visitor to the Website. |
| utm_campaign | 1 month | Stores the associated promotional campaign name. |
| utm_content | 1 month | Helps distinguish specific campaign links or content. |
| utm_term | 1 month | Stores a keyword or another campaign-related parameter. |
6. Live Chat Cookies
When the live chat feature is available, the service may store cookies required to recognise a visitor, maintain the conversation and restore the chat window after page navigation.
| Cookie name | Storage period | Purpose |
|---|---|---|
| LaSID | Session | Creates an identifier for the current visitor session. |
| LaVisitorId | Usually 30 days | Recognises a returning visitor on pages containing the chat widget. |
| LaVisitorNew | 1 day | Indicates whether the visitor is new or returning and may control automated chat invitations. |
| LaRunningChat | Session | Restores an active chat after the page is refreshed or another Website page is opened. |
| LaUserDetails | Session | Stores visitor details passed to the chat service through the integration settings. |
| closedInvitations | Session | Records dismissed chat invitations so they are not shown repeatedly during the same session. |
7. Cookies Placed by External Providers
The Website may use third-party services for analytics, live support, technical monitoring, referral tracking and campaign measurement. These providers may place their own cookies or similar technologies on the visitor’s device.
The duration and operation of third-party cookies are controlled by the relevant provider. Their use of collected information is subject to their own privacy and cookie policies.
8. Managing Cookie Preferences
Most browsers accept cookies automatically. Visitors can usually change this behaviour through the privacy or security section of their browser settings.
Depending on the browser, available options may include:
- blocking all cookies;
- allowing cookies only from selected websites;
- rejecting third-party cookies;
- removing stored cookies;
- deleting cookies when the browser is closed;
- receiving a notification before a cookie is stored.
Blocking essential cookies may affect account access, session continuity, language settings and other Website functions.
9. Browser Instructions
Cookie controls can be found in the support or privacy documentation of the relevant browser:
General information about cookies and browser controls is also available at AboutCookies.org.
10. Changes to This Policy
This Cookie Policy may be revised when tracking tools, Website functions or legal requirements change. The latest published version applies from the date it becomes available on the Website.