Privacy Policy

Effective Date: May 15, 2026

Welcome to Koru Casino CA (“Koru Casino”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use korucasino-ca.org.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

This may include:

Name, email address, date of birth, and contact details;
Account registration information;
Identity verification information, where required;
Payment and transaction-related information;
Gaming activity, preferences, bonuses, and account history;
Device information, IP address, browser type, operating system, and location-related data;
Communications with our support team;
Responsible gambling and self-exclusion information, where applicable.

We collect only the information reasonably necessary to provide our services, comply with legal obligations, improve user experience, and maintain the security of our platform.

2. How We Use Your Information

We may use your personal information to:

Create, manage, and verify your account;
Provide access to our website and gaming-related services;
Process deposits, withdrawals, bonuses, and account transactions;
Confirm your age and eligibility to use gambling-related services;
Prevent fraud, money laundering, abuse, and unauthorized activity;
Comply with applicable laws, regulations, and responsible gambling requirements;
Respond to your questions, complaints, or support requests;
Improve website functionality, security, and user experience;
Send service updates, promotional messages, or marketing communications where permitted by law;
Enforce our Terms and Conditions and protect our legal rights.

3. Age Restriction

Our website is intended only for users who are legally permitted to participate in online gambling in their jurisdiction. We do not knowingly collect personal information from minors.

If we become aware that a minor has provided personal information to us, we will take reasonable steps to delete such information and restrict access to our services.

4. Consent

Where required by Canadian privacy laws, including applicable federal and provincial privacy requirements, we collect, use, or disclose your personal information with your consent.

Your consent may be express or implied, depending on the circumstances. You may withdraw your consent at any time, subject to legal or contractual restrictions. However, withdrawing consent may limit our ability to provide certain services.

5. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Keep you signed in;
Remember your preferences;
Analyze website traffic and performance;
Improve website functionality;
Detect suspicious or fraudulent activity;
Deliver relevant content or promotions.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.

6. Sharing of Information

We do not sell your personal information. We may share your information only where necessary, including with:

Payment processors and banking partners;
Identity verification providers;
Fraud prevention and security service providers;
Hosting, analytics, and technical service providers;
Customer support tools;
Regulatory authorities, law enforcement, or government bodies where legally required;
Professional advisors, such as legal, compliance, or audit partners.

All third parties that process personal information on our behalf are expected to protect it and use it only for authorized purposes.

7. International Data Transfers

Your personal information may be stored or processed in Canada or other countries where our service providers operate. Privacy laws in those countries may differ from those in your province or territory.

When personal information is transferred outside Canada, we take reasonable steps to ensure that it remains protected in accordance with applicable privacy requirements.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, tax, accounting, fraud prevention, and responsible gambling obligations.

When personal information is no longer required, we securely delete, anonymize, or restrict access to it.

9. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no online platform can guarantee complete security. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized access to your account.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to certain uses of your information;
Request deletion of your information, where legally permitted;
Ask questions about our privacy practices;
File a privacy-related complaint.

To exercise your rights, please contact us using the email address provided below.

11. Marketing Communications

We may send you promotional communications if you have agreed to receive them or where permitted by law.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the message or by contacting us directly. Even if you opt out of marketing, we may still send you important service-related communications.

12. Responsible Gambling and Compliance

As a gambling-related website, we may process information related to responsible gambling tools, account restrictions, self-exclusion requests, risk monitoring, and compliance checks.

This information may be used to help protect users, prevent harmful activity, and comply with applicable legal or regulatory obligations.

13. Third-Party Links

Our website may contain links to third-party websites, services, or promotions. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.

Your continued use of korucasino-ca.org after any changes means that you accept the updated Privacy Policy.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us at:

Email: [email protected]
Website: https://korucasino-ca.org